Creating Holiday in PowerRouter
Holiday is treated as an event in PowerRouter. Holidays let you specify the dates and times your team/user is unavailable.
After you create a holiday, it gets associated with business hours to suspend business hours during holiday dates and times. Records will not be routed to them during that time period.
Creating Holiday for a team:
Team Event will make all the members of the team unavailable during the period.
Open PowerRouter from App Launcher and click on PowerRouter(Lightning).
If you are an admin follow steps 3, 4 and 5 and if you are a user directly move to step 6.
Click on the People icon from the left navigation bar.
Go to the Events Page.
Go to Team Events to create events for any team.
Click on Add Event in Team Events page. A dialog box for creating an event is opened.
Choose Team from Select Team.
Enter an Event Name and Event Type.
Select the Start Date and End Date.
Keep All Day Event flag set to true for 24 hours unavailability for the dates mentioned between Start Date and End Date.
Keep the All Day Event flag set to false so that your holiday can begin at a specific Start Time on the specified Start Date and end at a specific End Time on the specified End Date.
You can see all the details of the Team events which you created in the Team Events pages.
You can edit an event by clicking on the edit button. You can delete an event by clicking on the delete button.
Creating User Event:
To create a user event, you must go to the User Events section of the Events page.
After clicking Add Event, you may select a specific user from Select User for whom you want to create the event.
The user event will make the user unavailable for the specified amount of time in all teams in which the user is present.